Frequently Asked Questions
Everything you need to know about Spark Paws gear.
How do I ensure I choose the right size for my dog?
We recommend measuring your dog's chest and neck circumference using a soft tape measure. Compare these measurements against our detailed size chart found on each product page. If your dog is between sizes, we always suggest sizing up for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If the fit isn't perfect or you aren't satisfied with your purchase, you can return or exchange the item as long as it is in its original, unworn condition with tags attached.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
Are your products machine washable?
Most of our hoodies and knitwear are machine washable on a cold, gentle cycle. We recommend air drying to preserve the integrity of the fabric and prevent shrinkage. Always check the specific care label on your garment for best results.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for your convenience.
Do you ship worldwide?
Yes, Spark Paws ships to most countries across the globe. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of your order.